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TERMS & CONDITIONS

Terms & Conditions

Please take the time to read our Terms and Conditions

Booking Process

Booking your 3 day Isle of Skye tour can be made via our website, by telephone or by contacting
us directly on email at info@skyenesstours.com (unless otherwise agreed). Skyeness tours cannot be held responsible if any tour in which you are interested in becomes full or otherwise unavailable prior to full payment being received by you.

Pricing

The price of your Isle of Skye tour includes transport and your driver/tour guide only.

Group Bookings

If you wish to book a tour for 10 or more people then please contact us to discuss your requirements further. We will quote a price for a group booking which is based upon a specified number of individuals at the time of the enquiry however if the number of people in the group increases or decreases in size, we may need to alter our quoted price accordingly to reflect the revised group size. Please note that we reserve the right to charge a deposit in respect of group bookings and we will advise you of this when discussing your booking enquiry.

Altering your tour

If you wish to alter any part of your confirmed booking, the person whose name the tour is booked under should contact us in writing as soon as possible. We will do our best to assist you however we cannot guarantee that we will be able to meet your request.

Where we can meet a change request made by you, any changes made will be subject to an administration fee (as advised by Skyeness Tours). You will also be required to meet any extra costs incurred by us (and any costs or charges incurred or imposed by any of our suppliers) in making the requested change. Where we are unable to meet your change request and you no longer wish to travel on the basis of the original booking, this will be treated as a cancellation of your booking and cancellation charges may be payable by you, as outlined below.

If, once your booking is confirmed, you are unable to travel for any reason then we will allow you to transfer your booking to someone else (introduced by you, and who satisfies all of the conditions applicable to the booking) provided that

  • we are notified of this in writing at least 7 days prior to departure;
  • an administration fee of person transferring (as advised by the Company) is paid;
  • you and/or the transferee make payment of any costs and charges incurred by us and/or imposed by our accommodation providers or other suppliers, and
  • the transferee agrees to these conditions and all other terms of the contract between us.

For the avoidance of doubt, no transfer requests or changes will be finally confirmed until full payment of all applicable charges referred to above have been received by the Company.

Alterations by Skyeness Tours

In the unlikely event that we are required to alter any part of your tour, we will notify you of any changes as quickly as possible in order for you to decide how you would like to proceed.

Cancellations

If you wish to cancel your booking after our booking confirmation has been issued, you should inform us in writing as soon as possible – the effective date of cancellation will be the date upon which we receive such written notification. In the event of cancellation by you, cancellation charges may be payable, as set out below.

The following cancellation charges shall apply (depending on the effective date of cancellation):-

  • cancellation more than 21 days before the tour date: you will be charged 10% of the price paid by you in respect of your tour;
  • cancellation less than 21 days before the tour date: we shall be entitled to charge the full amount of the price paid by you in respect of your tour unless we agree (entirely in our discretion) to pay you a full or a partial refund. We will advise you of our decision on this upon receiving your cancellation request/enquiry.

Group Bookings

For all group bookings (as defined above) the following cancellation charges shall apply (depending on the effective date of cancellation):-

cancellation more than 6 weeks before the tour date: no charge;
cancellation between 6 weeks and 28 days before the tour date: you will be charged 10% of the price of the tour;
cancellation between 27 days and 7 days before the tour date: you will be charged 50% of the price of the tour;
cancellation between 6 days and 1 day before the tour date: you will be charged 80% of the price of the tour;
in the event of a ‘no show’ you will be charged 90% of the price of the tour.

Accommodation:

In addition to the cancellation charges outlined above, cancellation of Extended Tours or group bookings may also result in you being liable for cancellation charges levied by the accommodation providers with whom we have arranged accommodation on your behalf. We shall endeavour to advise you of their cancellation charges at the time of booking but typically the charge made will be the cost of one night’s accommodation for each separate accommodation booked (unless the effective cancellation date is within 72 hours of the departure date for the relevant tour, in which event you may be liable for all accommodation costs). Any such costs or charges should be payable to us, so that we may remit them to the relevant accommodation provider on your behalf.

Cancellations & Refunds

If you wish to cancel your booking after our booking confirmation has been issued, you should inform us in writing as soon as possible – the effective date of cancellation will be the date upon which we receive such written notification. In the event of cancellation by you, cancellation charges may be payable, as set out below.

The following cancellation charges shall apply (depending on the effective date of cancellation)

  • For cancellations made more than 21 days before the tour departure, a full refund will be given less an administration fee of 10%
  • For cancellations made less than 21 days before the tour departure, there will be no refund unless we agree (entirely in our discretion) to pay you a full or a partial refund.   We will advise you of our decision on this upon receiving your cancellation request/enquiry.
  • No refunds are offered on any tours if the passenger is late for a tour/can not find the pick-up point

Arriving on time for your tour

You are responsible for being at the correct departure point at the correct time. We cannot accept any responsibility for your failure to be late or not turn up and this will be treated as a cancellation by you regardless of the reason (travel documents, passports, visa etc…). No monies will be refunded for any missed departures or unused services.

Customer Conduct

Skyeness Tours reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. In such cases,a full cancellation charges to the passenger apply, and the Company shall have no further liability to that passenger.

The consumption of alcohol is not permitted on our vehicles.

Smoking is not permitted on of our vehicles.

Third Party Suppliers / Carriers / Other Operators

The Company will not accept or have any liability for any acts or omissions whether negligent or otherwise of any supplier (including accommodation, subcontracted coach services, tourist attractions, and print communications ) or person providing services in connection with any tour unless such a person is employed by or under direct control of the Company. Tickets and vouchers for travel on other carriers are subject to the normal conditions of carriage of the individual carrier.

We will not be responsible for, nor will we be liable to pay compensation for, any loss, cost, damage or claim to the extent that it results from

  • any act and/or omission by you;
  • the act or omission of any third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable;
  • unusual or unforeseeable circumstances beyond our (or our suppliers’) control, the consequences of which could not have been avoided even if all due care had been taken; or
  • any event which either we or our suppliers could not, even with all due care, have foreseen or forestalled.

The Company cannot assume responsibility for any costs incurred for any travel arrangements purchased separately from the Company.

Special Requests

Any special requests should be advised to us at the time of booking. Whilst we will try to accommodate your reasonable special requests, we cannot guarantee that they will be fulfilled and failure to meet any special request will not be a breach of contract on our part. Where appropriate, we will pass any special requests on to your accommodation provider(s), but we cannot be held responsible for their failure or inability to meet your request. Please also be aware that some accommodation providers may make an additional charge (payable locally) depending on the nature of your request. We regret that we cannot accept bookings which are conditional on any special request being met.

Disabilities and Medical Problems

We will try to accommodate disabilities and medical problems where we can but please be aware that many of our tours may not be suitable. If you or any member of your party has any disability or medical problem which may affect their ability to travel on our tour then please provide us with full details at the time of making your booking enquiry, so that we can advise you as to the suitability of your chosen arrangements. If we are not informed of any disabilities or medical problems in this way then we cannot be held responsible for any cost or inconvenience incurred if we are unable to accommodate you or any member of your party.

If, acting reasonably, we are unable to accommodate the needs of the person(s) concerned then we will not confirm your booking or (if you did not give us details of the disability or medical problem at the time of making the booking request) we shall be entitled to cancel your booking and to levy the relevant cancellation charges.

Children

We regret that we do not carry children under the age of 5 on our tours.

Luggage

Each passenger is restricted to one medium sized suitcase/bag (maximum 15 kilos) and one carry-on bag. It is the passenger’s responsibility to ensure that luggage is sturdy and waterproof. Luggage is carried free of charge but at the passenger’s own risk.

Insurance

Skyeness Tours strongly recommend that passengers arrange suitable travel, medical and cancellation insurance.

Force Majeure

Unless expressly stated otherwise in these terms and conditions, we will not have any liability to you if we are prevented from fulfilling our contractual obligations to you as a result of any event which is outwith our control (and/or outwith the control of the supplier or provider of the service in question). Such events may include (but are not limited to) war or threat of war; terrorist activity or the threat of terrorist activity; civil commotion or riot; any action taken by a governmental or public authority; industrial disputes; collapse of buildings, fire, explosion or accident; traffic or road conditions or road closures; technical or mechanical breakdown; adverse weather conditions; natural disasters and all similar events or circumstances.

Enforceability of Terms

If any provision of these terms and conditions is found to be illegal or unenforceable, that shall not affect the validity and enforceability of the remainder of these terms and conditions.

Governing Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with Scots law and any matter or claim arising from them shall be dealt with only by the Scottish courts (save that you may choose the law and the courts of England, Wales, Northern Ireland or the Republic of Ireland if you live in any of those places and wish to do so).

Skyeness Tours

Registered Office: Arnish, 3 Garalapin, Portree IV51 9LN

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